Politique de remboursement
Refund Policy
At NORMAN//ATHL, your satisfaction matters. If an item does not meet your expectations, please review our refund and return policy below.
Returns
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You have 14 days from the date of delivery to request a return.
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Items must be unworn, unwashed, in their original condition, and with all tags attached.
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Final sale and discounted items are non-refundable.
Return Process
To initiate a return, please contact us at:
[your email here]
Please include:
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Your order number
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The reason for the return
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Photos if the item is damaged or defective
Return shipping costs are the responsibility of the customer, unless the item is defective or an error occurred on our part.
Refunds
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Once your return is received and inspected, you will be notified of the approval or rejection of your refund.
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Approved refunds will be issued to the original payment method within 5–10 business days.
Exchanges
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We only replace items if they are defective or damaged.
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To request an exchange, contact us at [your email here].
Non-Returnable Items
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Worn, washed, or damaged items
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Gift cards
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Final sale items
Lost or Damaged Orders
If your order arrives damaged or is lost during shipping, please contact us within 48 hours of delivery with supporting photos. We’ll take care of it.